Help Desk

Issue: You have renewed your ECE Software License for another year and need to update the expiration date in the ECE License Manager. Causes: Your lic...

Software License Activation This is an easy process.  Every software license is issued by the ECE Orders Team. After purchasing annual subscriptions, lice...

The ECE License Manage is delivered electronically and can be downloaded here: Download Page.  The ECE License Manager is installed with the Worx Plugins on...

Once the ECE License Service is installed on the Network Server and the license is installed, there is the task of pointing all the User Machines to the ser...

Issue: If you try to Activate a license and it fails we can activate them manually. Causes: User Email or Serial Numbers are incorrect Incorrect ...

Issue: You need to send a copy of your Worx Licensing Log file to ECE Design Support. Causes: ECE Design Support has requested a copy of your Worx Lic...

Issue: The ECE Licensing Service needs to be restarted. Causes: The licensing type has changed. Licenses are not being released. Solution: Sign ...

Symptom: At the office, you have no issues connecting and getting a Worx Plugin Network License.  When you move offsite, the ECE Worx Plugin is no longer ab...

Issue: On the client machines, the server status shows Inactive.  However, the ECE License Manager is installed on the license server. The ECE License Mana...

Issue: You are looking at the Sentinel HASP Admin Control Center and you need to determine which feature is which program Solution: Look for vendor I...

Issue: You would like to view which software is being used by which user Solution: Navigate to the HASP License Manager: http://localhost:1947/_int_/...

Issue: You are using a network lock, and a Worx Plugin will not find a license. Causes: There could be several causes for this. Please check the followin...

Use the attached V2C file to update the stand-alone purple lock. To apply the update: 1. Go to Start>All Programs>ECE Design>Worx P...

Use the attached V2C file to update the ECE (Worx Products) network lock.  To apply the update: Note: Make sure to unplug the lock from the s...

To pull a .c2v file from your WORX Plugins key simply plug your key into your machine key go to your start menu and navigate to the ECE Design folder. Run...

Issue: You need to update your Worx Plugins HASP key that is on a remote server Solution: Download the utility from this article OR Copy the ECE H...

Here's a gif on how to connect to your license server. You'll have to find the server name where the red license dongle for the Worx Plugins is loca...

Issue: You need to send a copy of your Machine Id to ECE Design Support. Causes: ECE Design Support has requested your Machine Id. Solution: In...