I've got an issue with ladders not generating. I have reloaded the support file, restarted, re-opened.
Do the two points of placement have to be directly in line? This may be my issue however I believe the 2 points are.
Thanks for the help.
We were having this same issue but has been fixed with the hotfix for 2015 Cadworx Steel Professional.
Are you getting any error messages at the command line? I typed my numbers in so the points were not in line and it forced them to be.
When you say support file is that your Steel_I directory path in the setup command?