Issue:
On the client machines, the server status shows Inactive. However, the ECE License Manager is installed on the license server. The ECE License Manager service is running and the license server returns a valid ping from the client machine.
Causes:
The users do not have permission to access port 1968, or a firewall is preventing traffic on that port.
Solution:
To test if the issue is caused by an inaccessible port, you can run the following command in Windows PowerShell.
Open Windows PowerShell and run the command below using your license server IP address.
Where -Port is 1968 for the license manager and -ComputerName is your license server IP address
Test-NetConnection -Port 1968 -ComputerName 192.168.1.242 -InformationLevel Detailed
If the connection fails, you will need IT to check permissions and traffic on port 1968 for the license server.