Ticket Attachments: Total File Size Limitation of 15MB
When submitting tickets, there is a size limitation on attachments.  The Total File size must be less than 15 MB.  Since most Mail Servers are limited to ar...
Wed, Nov 4, 2015 at 12:48 PM
FTP Client Setup and Configuration
ECE has found that transferring documents via S3/FTP is an efficient form of communication especially when large file sizes are involved. To faciliate this ...
Mon, Jun 29, 2015 at 2:19 PM
Windows Blocking Downloaded Files...
We had an interesting support issue today and CADWorx ended up needing to be re-installed due to Windows 7 (and above) automatically blocking files that a...
Wed, Aug 3, 2016 at 10:36 AM
Remove Windows 10 Upgrade From List
With the release of Windows 10, Microsoft is taking a very aggressive tactic to get you to upgrade, showing the orange shield exclamation point, making user...
Thu, Jul 30, 2015 at 9:05 AM
Sun, Nov 29, 2015 at 2:51 PM
CADWorx 2016 Download
Intergraph does not post downloads of their Major Software Releases.  ECE has been shipping them out as soon as they come in.
Sun, Nov 29, 2015 at 3:19 PM
Diagnosing Installation Issues with Support
In order for ECE Support to better diagnose installation issues with ICAS installers, please provide to us the following information: Your installer...
Mon, Aug 8, 2016 at 9:25 AM
How to control the lasso pick selection in AutoCAD.
One of the new component selection features in AutoCAD is the ability to pick components by a "lasso" that allows the user to choose the boundar...
Wed, Aug 10, 2016 at 8:38 AM
Hardware Recommendations as of Q1 2016
3D Modeling Computer Hardware Recommendations  These are not recommended minimums, these recommendations are for high performance 3D modeling in AutoCA...
Wed, Apr 26, 2017 at 2:02 PM
How to report Trademark or CopyRight Violations